Privacy and Data Policy
This Privacy Policy explains how CrownJewelz collects, uses and protects personal information when you use our online casino services. We describe the types of data we gather, why we need it and the controls you have over your information. We aim to be clear about our practices so you can make informed choices when registering, depositing, playing or contacting support.
Types of data we collect
We collect different categories of information to operate accounts and deliver services. The main types are personal data, technical data and transactional data.
Personal data
Personal data includes the details you provide when registering or verifying an account, such as name, date of birth, address, email, telephone number and identification documents where required for verification. We also record communications you send to our support team and any information you add to your account profile.
Technical data
Technical data covers information automatically collected when you visit our site or use our services. This includes IP address, device and browser details, operating system, referral pages, pages visited, session times and cookies or similar tracking identifiers.
Transactional data
Transactional data relates to your activity with us, including deposits, withdrawals, game play history, bet history, bonus transactions and payment method information. We retain the minimum transaction details necessary to manage accounts and to comply with legal obligations.
How we use your information
We use data to create and manage accounts, process payments, verify identity, detect and prevent fraud, provide customer support and improve our services. We may also use information for security, compliance with legal obligations, and to communicate essential service updates. We do not use your data for unsolicited marketing without your consent.
Data protection practices
We implement technical and organisational measures to protect data from unauthorised access and accidental loss. Access to personal data is restricted to staff and third parties who need it to perform services. We regularly review our security arrangements and require third-party providers to meet appropriate security standards.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences and analyse usage to improve functionality. Some cookies are essential for account security and transactions, while others support analytics and performance monitoring. You can manage cookie preferences through your browser settings, though this may affect site functionality.
Information sharing and third parties
Crown Jewelz may share data with payment processors, identity verification providers, fraud prevention services, analytics providers and other partners where necessary to deliver services or meet legal obligations. We require these providers to handle data in accordance with our instructions and applicable data protection standards.
User rights
You have rights to access, correct and, where appropriate, delete your personal data. You can request a copy of the information we hold about you, ask for inaccuracies to be corrected or request limitation of processing. Some requests may be subject to verification and legal exceptions.
Access, correction and deletion
To exercise your rights, contact our support team and provide sufficient detail to locate your account. We will respond to verified requests in line with applicable data protection requirements. Certain records may be retained where required for accounting, legal or fraud-prevention purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be communicated where appropriate. Continued use of our services after updates constitutes acceptance of the revised policy.