Responsible Gambling

At CrownJewelz we take safer gambling seriously. We want play to stay fun and under control, so we provide clear tools and guidance to help you manage your activity. This page explains the principles we follow, the controls and limits available, how to self-exclude, and where to find professional support if you need extra help.

Player protection principles

We are committed to protecting players by promoting responsible play, preventing underage gambling and keeping personal information secure. We encourage informed choices, clear account controls and prompt support when someone shows signs of harm. Our approach is practical, straightforward and focused on keeping play controlled.

Activity-control tools

We offer a range of tools so you can tailor your account to your needs. These controls are designed to be easy to set up and change, and we recommend using them whenever you want to limit your activity or take a break.

Deposit limits

Players can set daily, weekly and monthly deposit limits to control how much they add to their account. Limits can be increased or decreased through account settings, but increases may require a cooling-off period before they take effect.

Loss limits

Loss limits help you cap total losses over a chosen timeframe. Setting a loss limit gives a clear boundary for play and can be used alongside deposit limits to manage spend responsibly.

Time limits and session controls

Use session timers and reality checks to remind yourself how long you have been playing. You can set automatic session timeouts and opt into regular pop-up reminders during play to help keep gaming time under control.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a set period or choose a permanent account closure. Self-exclusion removes access to the account immediately and blocks marketing contact for the exclusion period. We will provide clear instructions on how to reinstate an account only after the exclusion ends and any security checks are completed.

Recognising problem behaviour

Signs someone may be losing control include chasing losses, spending beyond their means, neglecting responsibilities, borrowing money to play and hiding activity from others. If you notice these signs in yourself or someone close to you, it is important to act early.

Practical tips for staying in control

Set realistic budgets, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or tired and do not use credit to gamble. Talk to friends or family if you feel concerned and use the account tools available to you.

Professional help and support organisations

If you need specialist support, contact the National Gambling Helpline on 0808 8020 133 (operated by GamCare) for confidential advice. You can also find information and support through GambleAware and organisations such as Samaritans on 116 123 for emotional support. If you need assistance with your account or to set controls, contact Crown Jewelz support and we will help you through the process.