User Terms and Conditions

These Terms and Conditions set out the rules for using the CrownJewelz website and related services. They explain the relationship between us and our users, and describe user responsibilities, eligibility, account handling, promotions, payments and how we deal with disputes and changes to the rules. By creating an account or otherwise using the site you agree to these terms and any additional rules that may apply to particular services.

Account responsibilities

Users must keep their account details accurate and secure. We expect you to use your true name, valid contact information and to protect your login credentials. You are responsible for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately through the available support channels. We may suspend or close accounts where we suspect fraud, abuse, multi-accounting, chargebacks or breach of these terms.

Eligibility requirements

Access to our services is limited to persons who are of legal age to gamble in their jurisdiction and who are permitted by local law to use online gambling services. We may require age and identity verification prior to allowing deposits or withdrawals. If you cannot provide suitable documentation when requested we may restrict or close your account and void pending transactions.

Acceptable platform use

You must not use the platform for unlawful purposes, to transmit harmful content, to attempt to manipulate games or to use automated bots or unauthorised software. Use of VPNs or proxy services to bypass regional restrictions may result in account limitations. You must not attempt to access other users' accounts or to interfere with the service infrastructure.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms that form part of these conditions. We will publish any specific eligibility, wagering requirements, expiry and game restrictions with each offer. If promotional terms conflict with site terms the promotional terms will apply for that offer. We reserve the right to cancel, amend or withdraw promotions in case of suspected abuse or technical error.

Deposits and withdrawals

All payment methods available to you will be listed in your account. We may require verification documents before processing withdrawals. Withdrawal amounts, minimums, maximums and processing times depend on the chosen payment method and any applicable checks. We may apply checks to comply with anti-money laundering and payment-provider rules, and we may refuse or delay transactions while checks are underway.

Dispute resolution

If you have a complaint or dispute you should contact our support team so we can try to resolve it directly. We will investigate disputes in line with our complaint handling procedures and will keep a record of communications. If a dispute cannot be resolved jointly we may offer escalation routes in line with applicable local consumer dispute mechanisms.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will provide notice via the site or account messages. Continued use of the service after notice constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and contact support to close your account.

Contact and responsible use

We encourage responsible play and may apply deposit limits, time-outs or self-exclusion on request. If you need assistance or wish to discuss account limits, verification or concerns please contact us at [email protected].

Please note some services and options may vary by location. For clarity on eligibility or availability in your area contact our support team before depositing funds. Crown Jewelz reserves the right to enforce these terms to protect users and the integrity of the platform.